Privacy Policy – Scanray Meditech
At Scanray Meditech, we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our company through our website, products, or services. By engaging with us, you agree to the terms described here.
1. Introduction
We are committed to maintaining the confidentiality and security of all personal information we collect from customers, suppliers, healthcare professionals, business partners, and website visitors. This policy is designed to ensure transparency and compliance with applicable privacy laws, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India.
For international customers, we also align our practices with global frameworks such as the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), wherever applicable.
2. Information We Collect
We may collect both personal data and non-personal data.
Personal Data
Name, contact number, email address, and postal address
Hospital, clinic, or business information when purchasing products
Billing details, payment method, GST number, or other financial records
Product inquiries, orders, and service requests
Identification details (such as licenses or certificates for compliance purposes)
CVs, educational background, and references for job applicants
Non-Personal Data
IP address, browser type, device type, and operating system
Website usage data (pages visited, time spent, clickstream)
General geographic information
Aggregated and anonymized statistics
3. How We Collect Information
We collect data in several ways:
Directly from you, when you place an order, make an inquiry, or register for support
Automatically, when you browse our website or interact with our online services (via cookies and tracking tools)
From third parties, such as distributors, healthcare partners, or references you provide
4. How We Use Your Information
We use your data for the following purposes:
To process product orders, generate invoices, and arrange deliveries
To provide quotations, respond to inquiries, and offer customer support
To manage warranties, service calls, and repairs
To share information about new products, updates, and special offers (only with your consent)
To comply with legal, regulatory, and tax obligations
To improve our services, website performance, and product offerings
To conduct audits, training, and business analysis
5. Sharing of Information
We do not sell or rent your personal data. Information may only be shared with:
Logistics providers, distributors, and authorized resellers to deliver products
Payment processors and banks for financial transactions
IT and technical service providers maintaining our systems
Government authorities or regulators, when legally required
All third parties are required to maintain confidentiality and ensure adequate data protection.
6. Data Security
We take data security seriously and employ multiple safeguards, including:
Secure servers and firewalls
Encrypted databases and password-protected systems
Limited access to authorized employees only
Regular monitoring and audits
Although we use industry-standard security measures, no system is 100% secure. We encourage customers to also take precautions when sharing data online.
7. Data Retention
We keep personal information only as long as necessary:
Customer and order records are usually retained for 7 years (or longer if legally required)
Employment-related data is stored for the period of employment plus the statutory requirement
Marketing data is retained until you opt out or withdraw consent
Once data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the following rights:
Right to access the information we hold about you
Right to request corrections or updates to inaccurate data
Right to request deletion of your data (subject to legal and contractual obligations)
Right to withdraw consent for marketing communications
Right to file a complaint with the relevant data protection authority
You may exercise these rights by contacting us directly.
9. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience. Cookies help us understand how visitors use our site and allow us to enhance functionality. You can disable cookies in your browser, but some features may not work properly.
10. Children’s Privacy
Our products and services are meant for healthcare providers and businesses, not for children. We do not knowingly collect data from individuals under the age of 18. If such data is discovered, it will be deleted immediately.
11. International Data Transfers
If you are located outside India, your data may be transferred and stored in India. We ensure that reasonable safeguards are in place to protect data across jurisdictions.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the date of the latest revision.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact:
Scanray Meditech
🌐 [ Indrapuri Main Road No-09, Atal Path, Patna- 800024 (Bihar) ]
📞 [ +919661384810 ]
📧 [ scanraymeditech@gmail.com ]